CTRLX Warranty & RMA Policy
Thank you for choosing CTRLX as your trusted distributor of computer hardware, accessories, and peripherals in Malaysia. We stand behind the quality of the products we distribute. This Warranty and RMA Policy outlines the warranty coverage and return procedures for products purchased from CTRLX-authorized resellers and partners.
Connecting You to Quality Brands, Cutting-Edge Tech, and Exceptional Service.
Warranty Terms & Conditions
Warranty is only valid for products purchased from authorized CTRLX resellers.
Proof of purchase (invoice or receipt) is required for all warranty claims.
The warranty covers manufacturing defects only. It does not cover:
- Physical damage, misuse, or mishandling
- Unauthorized repairs or modifications
- Damage caused by power surges, natural disasters, or environmental factors
- Cosmetic damage such as scratches or wear and tear
CTRLX reserves the right to repair, replace, or issue a credit note for the product at our discretion.
What does CTRLX’s warranty cover?
Explore detailed answers to ensure you understand CTRLX’s warranty terms and claim procedures effortlessly.
How long is the warranty period for CtrlX products?
The warranty period is typically as per table below, unless otherwise specified on the brand or product page.
| Product Category | Warranty Duration |
|---|---|
| Peripherals & Accessories | 1 Year Warranty |
| Power Supplies | 3 Years Warranty |
| Graphic Cards | 3 Years Warranty |
| CPU Cooler | 3 Years Warranty |
| Water Cooler (AIO) | 3 Years Warranty |
| Storage (SSD) | 3 Years Warranty |
| Memory (RAM) | Limited Lifetime Warranty |
*Note: Warranty duration may vary depending on the brand and manufacturer’s terms. Please refer to the specific product listing or contact us for brand-specific warranty information.
What is covered under CTRLX’s warranty?
Our warranty covers manufacturing defects and hardware malfunctions under normal use conditions.
How do I file a warranty claim?
Simply fill up our RMA Form or you may contact our support team with proof of purchase and details of the issue to begin the process.
Are there exceptions to the warranty coverage?
Yes, damages caused by misuse, unauthorized repairs, or external factors are not covered under the warranty.
Explore Reliable Warranty Solutions
This section outlines comprehensive warranty terms to safeguard your investments in computer hardware and accessories.
Warranty Coverage
Understand the scope of warranty protection for your purchases.
Claim Process
Learn how to easily file warranty claims for eligible products.
Customer Support
Connect with our team for assistance with warranty-related inquiries.